Due to the nature of our products and for sanitary reasons, we cannot accept exhcanges or returns on any products. All sales are final.

If your order arrived damaged or defective, please reach out to us at orders@luxuna.ca. Include your name, email address used for purchase, order number along with photos of the damaged or defective product

Orders are processed and shipped within 1-2 business days from Vancouver BC. Shipping times vary depending on location and range from 1-7 business days.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.